My initial enthusiasm has been all but extinguished for the new "social community" MVNO giffgaff .
I continue to appreciate their conceptual appropriation of
Lebara Mobile &
3-UK's free intra-network calling,
Asda-UK's service pricing, and a similar free data offer to that with which
O2-UK introduced GPRS [well, actually
O2's was twice as long].
However the reality is that a half a month on,
not only has original sim not been delivered but nor has its replacement. It's not as if the address is a fishing boat in the North Sea -
giffgaff's parent [
O2] has been sending phones/sims/bills there for two decades!
Perhaps this new mobile network is not ready to serve urban - as opposed to metropolitan areas - yet. Certainly if their infrastructure cannot support simple physical service delivery, then one cannot have confidence that more complex intangible facilities - such as billing - will be correctly implemented.
Regrettably, I have seen no option but to issue their Support Agency with the following directive:
"
Sirs,
Please cancel my purchase order, and reimburse my credit card with the amount you withdrew on 26/11/09.
You have failed to supply both the original sim and its replacement [to an address O2 have been delivering bills/sims/mobiles to for 2 decades].
I have no further time to devote to this issue, nor evidence to recommend your service in its current state.
Regards".
Hopefully others' experience will be better, but I relate mine in warning.